Question 1

WHERE DO YOU SHIP?

Accepted Answer

We ship worldwide! International shipping takes roughly 5-10 business days in transit. Please note we are not responsible for any delays or fees due to Customs. Please contact your local government or postal service for more information on customs and duties.

Question 2

WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?

Accepted Answer

Standard: 3-5 business days-$5.95. No signature required
Expedited: 2-3 business days-$16.99. No signature required.
Express Shipping 1-2 business days: $25.99  ** please note your order must be placed before 7am CDT for the order to go out the same day. If the order is made after the cutoff time it will ship the following business day. Signature is required.

Question 3

HOW DO I TRACK MY ORDER?

Accepted Answer

Your order will process for 24-48 business hours. Once your order has shipped an email will be sent to you containing tracking information.  Additionally please allow 24-48 business hours for your shipment details to update with USPS.

Question 4

MY COUPON CODE IS NOT WORKING. WHY?

Accepted Answer

If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.

Question 5

I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?"

Accepted Answer

We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order. In some cases if you need the change the order within a few minutes to hours there is a possible we could change it manual but this isn't guaranteed.

Question 6

HAVE YOU RECEIVED MY RETURN ITEMS AND HOW LONG DOES THE REFUND TAKE TO SHOW IN MY ACCOUNT?

Accepted Answer

Please allow up to 10 business days for us to process your return. Once your refund has been processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 10 business days of us receiving the package please contact our customer service team and one of our agents will be happy to assist you. The refund does process in our systems for up to 3 business days. In turn the rest of the processing time is up to your bank. Please contact your financial institution for more details on when you will see the funds reflect back into your account.

Question 7

I RECEIVED A DAMAGED ITEM. WHAT DO I DO?

Accepted Answer

In the rare event that the item you received is not in pristine condition please contact our team before sending the product back. We will not accept any returns with damages without being notified beforehand. Our team will gladly assist you with reshipping the item out to you in a timely manner.

Question 8

WHAT IS CONSIDERED A FINAL SALE?

Accepted Answer

Any and all sale items inclusive of flash sales are final. Refunds and exchanges are not permitted.

Question 9

WHAT IF MY ORDER HAS NOT BEEN DELIVERED?

Accepted Answer

If after contacting USPS you still need assistance regarding locating your order feel free to contact us and one of our representatives will be happy to assist you.

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